FAQ
Frequently Asked Questions (FAQ)
1. How do I place an order?
Placing an order is simple! Browse our collection, select your desired item, and add it to your cart. Once you’re ready, proceed to checkout, fill in your details, and complete the payment. You’ll receive a confirmation email once your order is processed.
2. Do you ship internationally?
Yes, we ship our jewelry worldwide. Shipping fees and delivery times may vary depending on your location. You can find more details about shipping options at checkout.
3. What materials are your jewelry made from?
We use only the highest quality materials, including precious metals like gold, platinum, and sterling silver, as well as ethically sourced diamonds and gemstones. Each piece is crafted in our global labs with meticulous attention to detail.
4. Can I customize a piece of jewelry?
Absolutely! We offer custom design services where you can work with our expert team to create a one-of-a-kind piece tailored to your preferences. Please contact us for more details about the customization process.
5. How do I know my ring size?
We recommend using our Ring Size Guide available on our website to find the perfect fit. You can also visit a local jeweler for an accurate measurement or reach out to us for assistance.
6. What is your return/exchange policy?
We want you to be fully satisfied with your purchase. If you are not completely happy with your item, you can return or exchange it within 30 days of purchase, provided the jewelry is in its original, unworn condition. Custom orders are non-refundable. Please review our Shipping & Return Policy page for full details.
7. How can I track my order?
Once your order has shipped, you will receive a tracking number via email. You can use this number to check the status of your shipment on our website or the courier’s site.
8. Is my purchase secure?
Yes, we take your security seriously. Our website uses encryption technology to ensure your personal and payment information is safe. We also offer secure payment methods like credit cards, PayPal, and more.
9. How should I care for my jewelry?
To keep your jewelry looking its best, we recommend storing it in a soft pouch or jewelry box, away from moisture and direct sunlight. Avoid exposing it to harsh chemicals, lotions, or perfumes. Regular cleaning with a soft cloth will maintain its shine.
10. How can I contact customer support?
If you have any questions or need assistance, feel free to contact our customer support team through our Contact Us page or by emailing info@scarletio.com. We’re here to help!